1. Introduction

This Refund Policy applies to all users booking air shipment services via www.microshipments.com by Valueshipr, an E-commerce Platform,operating in India through its Franchisee M/s. Decker Logistics Pvt. Ltd. having its registered office at Unit No. 123, Adarsh Industrial Estate, Sahar Road, Andheri East, Mumbai 400099, (hereinafter referred to as we, us, or our).By using our platform, you acknowledge and agree to the terms outlined in this policy.

www.microshipments.com is a website, offered by Valueshipr, utilised to e- book air shipments below 500Kgs. This Refund Policy defines the conditions under which refunds may be granted for cancellations, service failures or other qualifying circumstances.

This policy applies globally to all Users and complies with international standards, including UNCITRAL guidelines and FTC regulations.

2. Definition

(a) Platform : : www.microshipments.com >by Valueshipr, operating in India through its franchisee M/s. Decker Logistics Pvt. Ltd.

(b) User: Any individual or entity booking services via the Platform.

(c) Transit: The period from uplifting and arrival between origin and destination airports.

(d) SLA: Service Level Agreement specifying guaranteed timelines.

3. Eligibility for Refunds

Refunds may be issued under the following circumstances:

3.1 Service Cancellation by the Sender: For airline shipments, refund eligibility is subject to airline-specific policies (see Section 3.4).

3.2 Service Failure by Decker Logistics Pvt. Ltd.: A refund may be issued if the shipment does not depart on the designated flight and date as booked, regardless of whether the cause is within or beyond our control.Refund approval is subject to verification and shall be processed in accordance with our terms and conditions.

3.3 Package Loss or Damage: (a) If your package is lost or damaged during transit, you will be eligible for a refund or compensation, subject to the terms of the Airline Insurance Policy (if applicable). (b) Claims for lost or damaged packages shall be submitted within Ten (10) days of the expected delivery date, along with supporting documentation (e.g., tracking details, invoice, photographs).

3.4 Decker Logistics/Airline-Specific Refund Conditions: (a) Refunds are allowed if the shipment is cancelled well in advance, typically within 48 hours before flight departure, as per the airline’s refund policy. (b) No refund shall be issued for cancellations or undelivered shipments within 24 hours of flight departure due to airline revenue loss. Passenger planes have limited cargo capacity (3-10 tons), and last-minute cancellations create difficulties in reallocating cargo. (c) Each airline has its own refund conditions, and any refund processing will be subject to their policies and applicable deductions.

3.5 Incorrect or Incomplete Address: (a) No refund shall be issued in the event that a shipment is delayed or returned due to an incorrect, incomplete, or otherwise inaccurate address provided by the sender. (b) Any re-delivery or return of the package due to such an error shall be subject to additional charges, which shall be borne by the sender.

4. Non-Refundable Items and Fees

The following items and fees are non-refundable:

4.1 Administrative Fees: Charges for processing bookings, cancellations, or refunds.

4.2 Customs Duties and Taxes: Any duties, taxes, or fees imposed by customs authorities.

4.3 Insurance Premiums: Any amount remitted towards premiums for airline insurance (if applicable).

4.4 Special Handling Fees: Charges for additional services such as express delivery, signature confirmation, or fragile item handling.

4.5 Force Majeure Events: Refunds shall not be provided for delays caused by circumstances beyond our control, including but not limited to Natural Disasters: Earthquakes, landslides, floods, droughts, etc. Man-Made Disasters: [War, invasion, hostilities, strikes, lockouts, work stoppages, riots, rebellions, civil commotion, terror attacks, cyberattacks, pandemics, government and regulatory restrictions, Internet disturbances, etc.]

5. Refund Process

5.1 How to Request a Refund:

(a) A request for a refund must be submitted via our official website or through our customer support team within Seven (7) days from the date the issue arose, in accordance with Clause 3. (b) The refund request must include the following details: (i) The booking reference number. (ii) The reason for the refund request. (iii) Any supporting documentation, if applicable. (c) Any request for a refund shall be submitted directly to the operating airline at the destination, in accordance with the airline’s specific claim policy. We do not process or accept such claims and bear no liability for such matters.

5.2 Refund Evaluation:

(a) We shall review the refund request and may, at its discretion, request additional information or documentation from you to facilitate the assessment of the claim. (b) If the refund request is approved, the refund shall be processed within fourteen (14) business days from the date of receipt of the refund amount from the airline to us.

5.3 Refund Methods:

(a) The refund shall be processed to the original payment method used at the time of booking. (b) In the event that the original payment method is unavailable, the refund may be issued via an alternative payment method, such as a bank transfer or a credit to the user’s account, at our sole discretion.

6. General Terms on Refund, Loss, and Damage

6.1 Loss or Damage Policy:

(a) In the event of airline cargo service failure, including loss, damage, or delay, the customer shall immediately contact the operating airline and cargo handling agent to obtain a completed Property Irregularity Report (PIR) before departing the airport premises. (b) A formal written claim shall be filed directly with the airline. Photographs or videos of any such damages, along with any other relevant information, may be provided and are acceptable along with the written complaint. (c) All liability and compensation matters are governed exclusively by the Carriage by Air Act, 1972 and the airline's terms of carriage. (d) As an independent booking platform, we do not process or entertain any claims or refund requests related to airline service failures.

6.2 Refund Terms and Conditions:

(a) The refund amount for tariff charges is calculated based on the applicable weight, rate, and taxes where relevant. Please note that fuel surcharges, freight processing fees, and all accessorial charges are non-refundable. (b) Tariff refunds apply solely to flight movements and not to the time of shipment availability at the destination. (c) For routings involving trucking segments, service guarantees apply exclusively to flown portions of the itinerary. (d) A 4% processing fee shall be deducted from all refunds in addition to any applicable tax deductions at source as per prevailing regulations.

6.3 Rate Structure and Amendments:

(a) All rates are quoted in Indian Rupees (INR) unless otherwise specifically provided (b) Rates include fuel surcharges, security fees, air waybill charges and GST. Additional carrier-specific charges including but not limited to Due Carrier, AMS, EU, FWB and FHL fees may apply. (c) Rates are valid only for cargo handover on the specified date and subject to space and flight availability. (d) The air carrier reserves its right to modify rates in cases of dimensional changes, chargeable weight variations, delayed cargo handover or unforeseen operational circumstances. (e) Routing decisions remain at the sole discretion of the operating airline.

6.4 Cargo Readiness Requirement:

All shipments shall be delivered Ready for Carriage (RFC) in full compliance with airline specifications. Failure to meet RFC standards may result in additional charges or refusal of shipment.

7. Disputes, Arbitration, and Appeals

7.1 In the event of a dispute, the matter shall be referred to Arbitration, in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

7.2 The arbitration shall be conducted by a Sole Arbitrator appointed mutually by both parties. If the parties cannot agree on an arbitrator, the arbitrator shall be appointed by a competent authority under the Act.

7.3 The seat and venue of arbitration shall be Mumbai, India. The arbitration proceedings shall be conducted in the English language, and the decision of the arbitrator shall be final, conclusive, and binding upon both parties. No appeal shall lie therefrom, except as provided under the applicable law.

8. Limitations of Liability

(a) Our total liability for refund or compensation in relation to loss or damage shall be strictly limited to the total amount paid by you for such service. (b) We shall not be held liable for any indirect, consequential, or incidental losses, including but not limited to loss of business, loss of profits, or damage to reputation, arising from airline delays or any other issues relating to the air cargo services.

9. Changes to This Refund Policy

We reserve the right to amend or update this Refund Policy at our sole discretion at any time. Any modifications shall become effective upon their publication on the Company’s official website. The Customer’s continued use of the Company’s services following the implementation of such changes shall constitute their acceptance of the revised Refund Policy.

10. Contact Us

If you have any questions or need assistance regarding this Refund Policy, please contact us at: www.microshipments.com by Valueshipr Decker Logistics Private Limited Unit No. 123, Adarsh Industrial Estate, Sahar Road, Andheri East, Mumbai 400099