1. INTRODUCTION

This Payment Policy applies to all users booking air shipment services via www.microshipments.com by Valueshipr, a platform operated through its franchisee M/s. Decker Logistics Pvt. Ltd. having its registered office at Unit No. 123, Adarsh Industrial Estate, Sahar Road, Andheri East, Mumbai, Pin - 400 099 (hereinafter referred to as "we," "us," or "our"). Decker Logistics Pvt. Ltd. is the authorised franchisee responsible for overseeing the operations in India including collection of Freight payments prior to accepting the booking. By using our platform, you acknowledge and agree to the terms outlined in this policy.

Through the platform M/s. Decker Logistics Pvt. Ltd. provides a seamless and secure payment process for senders (hereinafter referred to as "you" or "users") booking air shipment services through our platform. www.microshipments.com is a website utilised to e-book air shipments below 500Kgs. This Payment Policy outlines the terms governing payments, fees, refunds, chargebacks, and security measures.

2. ACCEPTED PAYMENT METHODS

2.1 We accept the following payment methods for booking air shipment services:

(a) Credit/Debit Cards: Visa, Mastercard, and other major card networks. (b) Digital Wallets: Paytm, Google Pay, PhonePe, and other supported platforms. (c) Unified Payments Interface (UPI): Payments through UPI IDs. (d) Net Banking: Direct bank transfers from major Indian banks. (e) Other Methods: Any additional payment methods explicitly listed on our website.

2.2 All payments are processed through secure third-party payment gateways to ensure the safety of your financial information.

3. PAYMENT PROCESS

3.1 Booking Confirmation

(a) Payment shall be done at the time of booking to confirm your shipment. (b) Once payment is successfully processed, you will receive a booking confirmation email with a reference number and shipment details.

3.2 Payment Authorisation

(a) By providing your payment details, you authorise us to charge the total amount due for the selected services. (b) If your payment method is declined, your booking will not be confirmed until a valid payment is processed.

3.3 Currency and Taxes

(a) All payments are processed in Indian Rupees (INR). (b) Goods and Services Tax (GST) is included in the quoted Air Freight Price which is bifurcated in the “view” option. (c) Any other taxes, customs duties, and government-imposed fees are not included in the quoted price unless explicitly stated. You are responsible for paying any additional charges.

4. FEES AND CHARGES

4.1 Freight, Surcharges, and Other Charges

(a) The total cost of your shipment includes: (i) Base air freight charges for Cargo (based on origin, destination, package’s chargeable weight, dimension and commodity). (ii) Surcharges (for e.g. fuel charges, dangerous goods surcharges, valuable surcharges) (iii) Other charges (for e.g., AWB Fee, Cartage, Scanning, etc.). (iv) Any applicable charges (for e.g., trucking fees from/to offline points). (b) In the event of any weight amendment at the origin airport or transit hubs, such changes shall be promptly notified to you. An additional invoice will be issued for the revised charges, and immediate payment would be required. Shipments shall only be uplifted from the respective airport upon receipt of the additional payment. (c) Late payment policy : In the event of delayed payment beyond the due date, we reserve our right to suspend services and apply late payment fees, including applicable interest, until full settlement is received. Outstanding dues shall result in the withholding of future shipments. Timely payment is essential to avoid service disruptions and additional charges. (d) Disclaimer on Customs Clearance: As a booking platform, we does not facilitate or arrange customs clearance in any jurisdiction. The responsibility for customs clearance, including the payment of applicable duties, taxes, and compliance with local regulations, rests solely with the user.

4.2 Cancellation Fees

(a) In the case of cancellation of booking, a fee shall be deducted from the refund amount due to you. Please refer to our Refund Policy for more information.

(For detailed policy and fee refer to our Refund Policy.)

4.3 Return Air Shipment Fees

If a package is returned due to an incorrect address, recipient refusal, or other reasons attributable to the sender, return air shipment fees shall apply.

4.4 Customs and Duties

(a) Customs duties, taxes, and fees are the responsibility of the sender or recipient as determined by the destination country’s regulations or as per INCO terms (International Commercial Terms) between the seller and buyer. (b) We operate solely as a booking platform and do not facilitate, collect, or assume any responsibility for customs duties, taxes, or related charges under any circumstances. The user is solely responsible for complying with all such regulations/payments.

4.5 Cargo Readiness Requirement

All shipments shall be delivered Ready for Carriage (RFC) in full compliance with airline specifications.Failure to meet RFC standards may result in additional charges or refusal of shipment.

5. PAYMENT SECURITY

We prioritise the security of your payment information and implement the following measures:

(a) Encryption: All payment transactions are encrypted using SSL/TLS technology. (b) PCI Compliance: We comply with industry standards to protect cardholder data. (c) Fraud Prevention: We use advanced fraud detection systems to monitor and prevent unauthorised transactions.

6. DISPUTES, CHARGEBACKS, AND REFUNDS

6.1 Payment Disputes

(a) If you believe there is an error in your payment or charges, please contact our customer support team within Seven [7] days of the transaction. (b) Provide detailed information, including your booking reference number and supporting documentation.

6.2 Chargebacks

(a) Chargebacks (disputes filed directly with your bank or payment provider) should only be used as a last resort. (b) If you initiate a chargeback without first contacting us, we reserve the right to dispute the claim and may suspend or terminate your account.

6.3 Refunds

(a) Refunds, if applicable, shall only be processed in accordance with our Refund Policy. (b) Refunds shall be issued to the original payment method used during booking. (c) Processing times may vary depending on your payment provider. (d) Non-refundable fees (e.g., administrative fees, insurance premiums) shall not be included in the refund.

7. FAILED PAYMENTS

If your payment fails due to insufficient funds, expired cards, or other reasons:

(a) You will be notified immediately and given the opportunity to update your payment details. (b) Your booking will not be confirmed until payment is successfully processed.

8. ARBITRATION AND DISPUTE RESOLUTION

8.1 If you have concerns regarding payments, you may contact our customer support team to resolve the issue. 8.2 In the event that the dispute remains unresolved, the matter shall be referred to Arbitration, in accordance with the provisions of the Arbitration and Conciliation Act, 1996 as amended from time to time. 8.3 The arbitration shall be conducted by a Sole Arbitrator appointed mutually by both parties. If the parties cannot agree on an arbitrator, the arbitrator shall be appointed by a competent authority under the Act. 8.4 The seat and venue of arbitration shall be Mumbai, India. The arbitration proceedings shall be conducted in the English language and the decision of the arbitrator shall be final, conclusive, and binding upon both parties. No appeal shall lie therefrom, except as provided under the applicable law.

9. CHANGES TO THIS PAYMENT POLICY

We reserve the right to amend or modify this Payment Policy at any time.Any such amendments or modifications shall take effect upon their publication on our website. Continued use of our services following the implementation of such changes shall constitute acceptance of the revised Payment Policy.

10. CONTACT US

If you have any questions or concerns about this Payment Policy, please contact us at: www.microshipments.com by Valueshipr Decker Logistics Private Limited Unit No. 123, Adarsh Industrial Estate, Sahar Road, Andheri East, Mumbai 400099 Phone: +91 8921 874 072 Email: support@valueshipr.com